Referred to as Queen Jackie and Mama Jackie, she is the mother of web video star Tyler Oakley. She has appeared in a range of Tyler's videos on his YouTube channel.
One of her first appearances was in the video "Happy Mother's Day (ft. Queen Jackie)." Tyler made fun of her for farting in his room.
In the video "Reacting To My Birth (ft. Queen Jackie)" she put Tyler's birth video on YouTube.
She and Tyler's father got divorced when Tyler was a toddler. Tyler and his siblings grew up living with her.
She has said that Louis Tomlinson is her favorite One Direction member.